Keeping you in touch

The first step is for us to understand your business and which calls you want us to answer. It might be all of them, all of the time or the overflow when you are on another call. You might be on holiday or have a receptionist off sick; we tailor our service and answer only the calls you need us to. Setting up your account with InTouchNow is simple, straightforward and takes less than 24 hours following initial enquiry.

Our in-house developers have created software designed to handle calls as if our receptionist team is based in your office. It ensures a seamless service that means none of your callers are aware you are using a call answering service. We become part of your team.

No Number Change Needed

Calls to your existing telephone number divert to us when you cannot answer them. We answer your calls quickly and efficiently, in the manner agreed in advance. It is not just about using the right company name, but getting the right tone; formal or informal, we learn from you.

The team dedicated to answering your calls have all the necessary information at their fingertips the second the call comes through. They can see the call history and will know at a glance about previous callers, their requests etc., which results in a more personal and enhanced service.

This personalised information about you and your business allows our receptionists not just to answer calls with your company name, but to handle calls efficiently; knowing if your employees are on holiday and their location if you have multiple offices. It’s the detail that makes the service.

Our receptionists do not work to a script; their friendly, natural manner comes from understanding your business and feeling part of your team, despite the distance. Details of calls answered will be emailed or texted to you as the call takes place, allowing you to respond immediately if required.

If you need more than a simple messaging service, we can make diary appointments, transfer calls to your colleagues, send out marketing material or perform any number of agreed support functions. Every action is undertaken with the same professional, friendly manner that defines our service.

Portal keeps everyone informed

We have developed an online client portal that provides management information and allows you to monitor your calls, including comprehensive statistics on the calls received and the actions performed for each one.

The portal allows you to update your business profile and your instructions regarding your whereabouts, so we can give callers up to the minute information. Diary management tools allow us to make appointments for you and keep you in touch with your clients. We are part of your team.

The whole service is easy to set up and share around your business. To make your life even simpler, we have apps for iPhone, Android and Windows mobile that allow you to switch our service on and off at a swipe of your finger; as you enter a meeting or catch your train.

There is no minimum charge and we require no long term commitment. Once you start using the service however, we expect you will become another long-term client. We offer flexible packages to cover overflow call handling or holiday cover. Whatever you need. No more, no less.

Temporary cover brings with it, all manner of information security issues, for you and your clients. Our reception teams are entirely UK-based and our ISO 27001 and ISO 9001 certification stands testament to the importance we attach to confidentiality. Total service confidence is within touch.